How MACS works — capture, structure, coordinate, automate

One platform, three surfaces

Built for everyone who touches the claim

The operations dashboard, the field app, and the claimant app share one source of truth — so coordination flows seamlessly between the office, the field, and the injured worker.

Operations web

Your day, already prioritized

Today's appointments, tasks, and flagged cases in one view
Visits waiting on review surfaced first, so nothing sits unapproved
Unread messages from injured workers pulled to the top
Opens to the same picture every morning — no hunting across systems

MACS operations web — caseload list of active claims with status and next actions

The whole book of business

Every claim with status, diagnosis, date of injury, and assigned case manager
Filter by active, MMI, or closed; search by name, member ID, or DOB
Tenant-wide visibility — coverage doesn't lapse when someone's out
Bulk CSV import to stand up a caseload in minutes, not weeks

MACS operations web — case detail view with the claim record, AI summary, and live message thread

Everything about the claim, in one place

Full claim snapshot — employer, carrier, adjuster, DOI, diagnosis, work status, restrictions
Visit timeline of every appointment and recorded encounter
AI visit summaries structured into subjective, objective, plan, and return-to-work status
Case-manager review gate — nothing reaches the injured worker until a clinician approves it
Medication list maintained automatically, with AI suggestions a case manager accepts or rejects
AI-drafted status and closure reports generated from the claim data already captured

MACS operations web — calendar of scheduled appointments

Attend what matters. MACS covers the rest.

Full appointment schedule across the caseload, week or month
Mark which visits you'll attend and which MACS facilitates
Facilitated visits are still captured, summarized, and documented
Cover more claims in the same hours — without adding headcount

MACS operations web — three-point contact tracking for a claim

One workflow, three parties

Injured worker, treating physician, and adjuster tracked as a single cycle
Each contact logged with method, timestamp, and who made it
Overdue cycles surfaced before they become compliance gaps
Generates a compliant contact note for the claim system when the cycle closes

MACS operations web — secure messaging thread with an injured worker

One secure channel to the injured worker

Every exchange in one thread attached to the claim
No personal cell numbers, no lost voicemails
Unread claimant messages surfaced on the dashboard
Complete record of what was communicated and when

MACS operations web — AI-drafted claim reports

Compiled, not written

Status reports, initial assessments, and closure summaries drafted from claim data
Case manager reviews and edits before anything goes out
Delivered as PDF, or by secure expiring link with an audit trail
Consistent format every time, current whenever you need one

MACS operations web — outcomes dashboard with return-to-work rate and closure metrics

The numbers leadership asks for

Return-to-work rate across closed cases
Average case duration, broken out by how the case resolved
Closure trends over time and outcome mix at a glance
Export a shareable snapshot for QBRs and client reviews

MACS: CM

Field app

The caseload in your pocket

Today's appointments and what needs attention, on the way to the visit
Review-pending visits and unread messages surfaced first
The same picture as the desktop, sized for one hand

MACS: CM field app — caseload list of active claims

Your full book, on site

Every assigned claim with status and next action
Search and filter without opening a laptop
Full context available in the parking lot before you walk in

The whole claim, mobile

Claim snapshot, diagnosis, work status, and restrictions
Visit history with reviewed AI summaries
Current medications and open tasks
Everything you'd check at a desk, available at the appointment

MACS: CM field app — appointment calendar

Know what's next

Appointment schedule with location, provider, and prep notes
See at a glance which visits you're attending
Plan the route without calling the office

MACS: CM field app — appointment detail with per-state consent capture and one-tap visit recording

Record the visit. Skip the write-up.

Start recording with one tap once consent is captured
Per-state consent enforced before the microphone opens
Summary and report drafted before you're back in the car
No mid-visit note-taking, no reconstructing it hours later

MACS: CM field app — secure messaging with an injured worker

Reach the worker securely

Message claimants directly from the field
No personal number handed out
Every exchange recorded on the claim

MACS: IW

Claimant app

One clear place for what's happening

Their case manager, next appointment, and what's expected of them
Plain language, no clinical jargon
Replaces piecing it together from voicemails and paperwork

MACS: IW claimant app — upcoming appointments list

Fewer missed visits

Upcoming appointments with time, location, and provider
Reminders ahead of each visit
The simplest lever there is on claim duration

MACS: IW claimant app — visit detail with a consent-based recording control

What the doctor actually said

A clear summary of their own visit, in plain language
Released only after the case manager reviews and approves it
No waiting on a callback to find out what changed

MACS: IW claimant app — medications list

Their current list, always right

Active medications kept current from the visit record
Discontinued medications removed automatically
No relying on memory or a crumpled printout at the next appointment

MACS: IW claimant app — secure messaging with the case manager

A direct line to their case manager

Questions answered in one thread instead of phone tag
Secure, and attached to the claim
Where most claimant frustration gets defused

What the platform takes off your plate

Automate the busywork, keep the coverage

The repetitive parts of coordination run on their own — every draft reviewed and approved by a case manager before it leaves the building.

Auto-drafted communications

Three-point-contact letters, status updates, and routine messages drafted by AI from the claim record — the case manager reviews and sends.

Voice capture with per-state consent

Recording starts only after per-state consent is captured. The audio becomes an AI summary and report — reviewed by the case manager before anyone sees it.

Auto-generated reports

Claim reports compiled from structured data instead of written from scratch — consistent, current, and ready when you need them.

Coverage that doesn't lapse

During PTO or restructuring, the full caseload and its context stay in one place — so any case manager can step in without losing the thread.

From the conversation to the coordinated claim