How it works
MACS turns appointments, conversations, and communications into structured claim data and automated workflow — across three connected surfaces, with a case manager always in control.
The workflow
A case manager reviews and approves AI output before anything reaches the injured worker. The platform does the manual work; your team keeps the judgment.
Voice, appointments, messages, and documents are captured at the source — with per-state consent enforced before any recording begins.
AI extracts diagnoses, work status, medications, and next actions, turning unstructured conversation into clean claim data.
Summaries and updates are routed to the right party — adjuster, employer, provider, and claimant — each getting what they need.
Follow-ups, reminders, and status updates run on their own, so nothing falls through the cracks between touchpoints.
One platform, three surfaces
The operations dashboard, the field app, and the claimant app share one source of truth — so coordination flows seamlessly between the office, the field, and the injured worker.
Every claim, summary, message, and next action in one place, where your office team already works. AI auto-drafts the communications — three-point-contact letters, status updates, and claim reports — and the case manager reviews them before anything goes out. Because case managers share one source of truth, they can cover each other's caseloads during time off or restructuring without losing the thread.
The power of the operations dashboard in your pocket. Case managers record visits on site — with per-state consent — and MACS auto-generates the summary and report for review. Manage the caseload, calendar, tasks, and secure messaging from an iPhone.
Plain-language summaries, appointment details, and a direct line to their case manager — every word reviewed and approved by a person first. Visits are recorded with the worker's consent, so the case manager gets an accurate AI-drafted summary and report without anyone taking notes mid-appointment.
What the platform takes off your plate
The repetitive parts of coordination run on their own — every draft reviewed and approved by a case manager before it leaves the building.
Three-point-contact letters, status updates, and routine messages drafted by AI from the claim record — the case manager reviews and sends.
Recording starts only after per-state consent is captured. The audio becomes an AI summary and report — reviewed by the case manager before anyone sees it.
Claim reports compiled from structured data instead of written from scratch — consistent, current, and ready when you need them.
During PTO or restructuring, the full caseload and its context stay in one place — so any case manager can step in without losing the thread.
A person stays in control
MACS drafts the documentation and surfaces what matters — but a case manager reviews and approves AI output before it reaches the injured worker. Automation extends your team's reach without removing the human from the loop.
Book a pilot and we'll run real claims alongside your staff — you see the documentation, the worker experience, and the numbers before you scale.
Book a pilot
MACS